‘The increasing application of Scientific Management principles of work organisations to services is, despite its limitations, inevitable and irreversible’. Discuss. ___________ MSc Adam Cossey(c) ‘The increasing application of Scientific Management principles of work organisations to services is, despite its limitations, inevitable and irreversible’. Discuss. I Introduction From the outset of this essay it is necessary to define the basic principles of Scientific Management in order for the statement to be fully understood and why if …showed first 75 words of 1948 total…

…showed last 75 words of 1948 total…are ‘strait-jacketed into one dimensional jobs’ (Hales 1994) stifling variety and creativity. Therefore such a sentiment tends to argue against the notion that scientific management principles are inevitable. In summary to return to the original statement it can be argued against the belief that scientific management is inevitable and irreversible throughout the entire service industry, although certainly some areas of the industry could benefit from utilising such a management strategy - notably in the budget sector.