While employee monitoring by management is nothing new, electronic monitoring (EM), is a relatively new phenomenon. According to Vaught, “EM can be described as the use of electronic instruments or devices such as radio, video, and computer systems to collect, store, analyze, and report individual or group actions or performance”. EM has grown to be a worldwide feature of organizations. Firms use these systems to monitor employee’s actions, and to make sure they are …showed first 75 words of 4988 total…

…showed last 75 words of 4988 total…have shown. Managers believe strongly in them, but they need to understand the implications involved. EM systems must be designed and implemented with consistency, fairness, and keeping in mind employee’s moral and ethical values. Until this happens, employee motivation will continue to decrease and with that productivity and customer service will suffer. The organizations and the employees will be restrained from their full potential unless sufficient knowledge can be gained from these merging issues