“The computer of the future understands what we say, will talk to us, show us images and movies, and fit in a palm. The keyboard is not a natural extension of the human body. After all, we do not communicate naturally with a keyboard, but with our voice.” (Martin, 2000) World Wide Web technologies have, “shifted the landscape for providers of traditional phone services to new set of customers accessing information and services through the Web.” (…showed first 75 words of 1211 total…

…showed last 75 words of 1211 total…experience, visual web users tend to begin navigating a site before it has been able to fully load. With voice browsers this may be more of a concern. For an experienced user it may become annoying to hear repetitive prompts when navigating a site. While design interface issues may be problematic in procuring widespread acceptance of VoiceXML, industry organizations like The VoiceXML Forum have met many of these challenges with concrete strategies and additional features