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Total Quality Management
Title: Total Quality Management
Category: Literature / English
Details: Words: 558 | Pages: 2.4 (approximately 235 words/page)
Total Quality Management
According to Stevenson, TQM is defined as a process “that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.” TQM involves three philosophies. There are continuous improvement, involvement of everyone in the organization, and customer satisfaction.
Continuous improvement involves making continuous improvements to the process of converting inputs into outputs. The philospphy of customer satisfaction involves giving the customer what he or she wants and exceeding his or …showed first 75 words of 558 total…
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…showed last 75 words of 558 total…the staff is only concern with getting the transactions processed as quickly as possible. They do not have time to check for errors. I do not think that another incentive is needed at this point. President Jones also proposed a lower cost of services to the customers. Only a small percentage of customers left due to the cost, so Jones should offer the customer who left a lower price and not all of his customers.
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