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Customer Satifaction and Customer Loyalty
Title: Customer Satifaction and Customer Loyalty
Category: Literature / English
Details: Words: 1463 | Pages: 6.2 (approximately 235 words/page)
Customer Satifaction and Customer Loyalty
As the world economy expands, customers have more choices for where they get
their products and services. Satisfying customers is no longer enough. Even satisfies
customers have many options that can easily attract them away from their current
supplier. Retaining customers requires building loyalty, which not only includes
customer satisfaction, but also and emotional response that keeps customers coming back
for more, which is customer loyalty. This paper will discuss what customer satisfaction
and loyalty …showed first 75 words of 1463 total…
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…showed last 75 words of 1463 total…easily accomplish this by being
genuinely happy and excited to talk with them.
In conclusion, as service providers, it is crucial to remember that every contact
made with a customer, be it face to face, locally, nationally, or globally, is a potential
loyal customer. Customer service is neither a quaint notion nor a meaningless sentence in
a corporate mission statement. As the marketplace Competition continues to intensify,
customer loyalty is a matter for business survival.
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