In the article titled “Change the way you persuade” Mary Flood, the executive VP of sales and marketing has the task of convincing MaxPro’s CEO George Nolan to restructure her operations to become more customer oriented. MaxPro is a leading manufacture of office equipment. Her main goal is to form major account teams for the company’s largest accounts (the article suggests clients with $50 million revenue). The biggest problem for Mary is to figure …showed first 75 words of 654 total…

…showed last 75 words of 654 total…customer service oriented seems very logical. The restructuring of the accounts division would make their clients deal more with a regional sales manager instead of having to make it a corporate manner. This will make the client on a more name to face basis than just an account number. I believe that if Mr. Nolan would like to see his company be for customer service oriented he would want to take in Mary’s idea.