Chapter 10 1. What is total quality management? How does it affect the way employees function in their jobs? ….Total quality management is a companywide program for improving the quality of goods and services by achieving world-class performance and customer satisfaction. The employees will put more effort into their job because they know that their reputation as well as the company depends on it and they take pride in their work. 2. Describe the ways an employer can …showed first 75 words of 1033 total…

…showed last 75 words of 1033 total…through the rankings to the rest of the company. Upward communication is where the lower employees have a medium to send a message to the higher ups in the company. 10. What is the central focus of a company’s external communication? List two or three examples of this type of communication. ….The central focus of a companies’ external communication is to keep their operations functioning. Advertisements, emails, and websites are all examples of external communication.